Privacy Policy

Effective Date: October 2025
Website: www.ravensdaleconsultancy.uk

Ravensdale Consultancy Ltd (“Ravensdale”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or contacting us about our consultancy services.

1. Data We Collect

We may collect personal data you provide voluntarily, including:

Contact details: name, email address, phone number, job title, organisation

Professional information: organisation type, role, sector (if provided during enquiries or Discovery Sessions)

Website usage data: IP address, browser type, pages visited, time spent on site, referral source (collected automatically via cookies or analytics tools, if used)

2. How We Use Your Data

We use personal data for purposes including:

Responding to enquiries and booking Discovery Sessions

Providing information about our services

Administering our website and internal business operations

Complying with legal obligations

Sending marketing communications, where consent has been given

We do not sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

Under UK GDPR, we process personal data based on one or more of the following:

Consent: where you opt-in to receive information or marketing

Contract: to respond to your enquiry or deliver a service you have requested

Legal obligation: to comply with UK law

Legitimate interests: for the administration of our website and business operations

4. Data Sharing

We may share your personal data only with trusted service providers who help us deliver our services (e.g., IT hosting providers, email platforms). All third parties are GDPR-compliant.

We will never share your personal data for advertising or marketing purposes without your consent.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purpose it was collected for, or as required by law. Typical retention periods:

Enquiry/contact forms: up to 3 years

Booked Discovery Sessions or consultancy engagements: duration of contract + 7 years for accounting/record-keeping

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data (subject access request)

Correct inaccuracies in your data

Request deletion of your data (“right to be forgotten”)

Restrict or object to processing in certain circumstances

Withdraw consent at any time (where processing is consent-based)

To exercise your rights, please contact: hello@ravensdaleconsultancy.uk

7. Data Controller

Controller name: Ravensdale Consultancy Ltd
Email: hello@ravensdaleconsultancy.uk

8. Cookies

Our website may use cookies or similar technologies to improve your browsing experience, analyse website usage, and personalise content. Cookies are small text files stored on your device.

You can choose to disable cookies in your browser settings, but some features of the website may not function fully.

If we introduce third-party analytics (e.g., Google Analytics) in the future, we will provide clear information and an opt-in mechanism to comply with UK regulations.

9. Marketing Communications

We will only send you marketing emails if you have explicitly consented to receive them (e.g., via a newsletter or contact form opt-in).

You can unsubscribe at any time using the link in any marketing email.

Consent is voluntary and separate from any enquiry or service request.

10. Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

11. External Links

Our website may include links to external sites. We are not responsible for the privacy practices of other websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date will be updated when changes are made.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Ravensdale Consultancy Ltd
Email: hello@ravensdaleconsultancy.uk